PRIVACY POLICY

Privacy Policy

Effective Date: 28 June 2025
Business Name: Pioneer Industrial Plastics Pty Ltd
Website: https://pioneerindustrialplastics.com.au

1. Overview

Pioneer Plastics Pty Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled securely and in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or interact with our website.

2. What Information We Collect

We may collect the following types of personal information:

• Name

• Email address

• Phone number

• Company name

• Postal or delivery address

• Information about your interactions with us (e.g., product enquiries, service requests)

• IP address and browser information (via cookies or analytics)

3. How We Collect Information

We collect information in the following ways:

• When you fill out contact or enquiry forms

• When you email, call, or otherwise communicate with us

• When you purchase products or request quotes

• Through cookies and third-party analytics tools

4. Why We Collect Your Information

We collect personal information to:

• Provide you with products or services

• Respond to your enquiries or support requests

• Process orders or quotes

• Improve our website and services

• Comply with legal obligations

5. Disclosure of Your Information

We may disclose your information to:

• Service providers (e.g., couriers, payment gateways, IT support)

• Marketing or web development partners (for website and customer service improvement)

• Government or regulatory bodies, if required by law

We will never sell your personal information to third parties.

6. Cookies and Analytics

Our website uses cookies and third-party tools (such as Google Analytics) to understand website traffic and improve user experience. You can disable cookies via your browser settings, although this may affect website functionality.

7. Data Security

We take reasonable steps to ensure your personal information is protected from loss, misuse, unauthorised access, or disclosure. However, no method of transmission over the internet is completely secure.

8. Access and Correction

You may request access to the personal information we hold about you, or request corrections, by contacting us at the details below. We may require you to verify your identity before processing your request.

9. Overseas Disclosure

We generally do not disclose personal information overseas. If this changes, we will take reasonable steps to ensure such disclosures comply with Australian privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the website will constitute acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, or if you wish to make a complaint, please contact us:

Pioneer Industrial Plastics Pty Ltd
Email: sales@pioneerplastics.com.au
Phone: (03)9775 0203
Address: Factory 3/2137 Frankston Flinders Rd, Hastings VIC 3915